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Digital Hands is an innovative Managed Security Service Provider (MSSP) with a mission to protect customer data and make technology available, productive and secure with the strongest talent in the cyber industry. Members of the Digital Hands Team work with leading technologies and protect a dynamic set of enterprise-class customers including best-known brands in the hospitality, financial, manufacturing and communications industries. Digital Hands employees enjoy competitive compensation and benefits, training opportunities, personal skills development, and opportunities for professional advancement across the organization.

Digital Hands is comprised of innovators leading from the front, fueled by a desire to achieve, test new boundaries, and a determination to do whatever it takes to get there first every time. Ideal candidates believe in the mission and vision of the company and have a genuine love for what they do. At Digital Hands, we take ownership, obsess over our promises, anticipate our customers' needs. and get ahead of every threat so that our customers can focus on their business with the peace of mind that only comes from knowing their cyberworld is secure.

Join Us as an IT Security Associate Analyst!

At Digital Hands, we're dedicated to fortifying cybersecurity for organizations everywhere. We’re on the lookout for a proactive IT Associate Analyst to join our Digital Hands Security Operations Center (SOC). In this role, you'll act as a Tier 2 escalation security analyst and help monitor, analyze, and respond to security incidents, providing essential support to our customers and security teams. This is an onsite, full-time position at our Tampa Headquarters.

About You

You’re a Critical Thinker: You can quickly assess security alerts and incidents, prioritizing actions based on risk and impact.
You’re Detail-Oriented: Your ability to dig deep into network traffic, security logs, and threat intelligence helps identify and mitigate potential threats before they escalate.
You Have a Strong Security Mindset: Passionate about maintaining confidentiality, integrity, and availability, you’re committed to protecting information systems from advanced threats.
You Work Well Under Pressure: You thrive in fast-paced, high-stakes situations, ensuring that incidents are handled with precision and care.
You Communicate Clearly: Whether in documentation, escalation, or direct communication with team members and customers, you excel in conveying technical issues in a clear, actionable manner.
You Embrace Continuous Learning: You’re always growing your skill set and adapting to new challenges and security practices to stay ahead of emerging threats.
You’re Passionate About Process Improvement and Mentoring: You actively seek opportunities to enhance workflows, improve team efficiency, and mentor others, sharing your knowledge to elevate the entire team’s performance.

Things You’ll Do

Monitor and Respond to Alerts: Analyze and respond to security events, including alerts from SIEMs, Firewalls, IDS/IPS, and Anti-Virus software, ensuring quick and effective action.
Escalate and Triage Incidents: Act as an escalation point for first responders, ensuring that incidents are properly documented, analyzed, and escalated as needed.
Investigate Security Threats: Use a variety of security tools to identify, assess, and remediate threats within customer environments, including investigating network traffic, endpoint logs, and event histories.
Implement Security Measures: Take action to mitigate attacks, such as implementing IP blocks in firewalls and analyzing network traffic to reduce the attack surface.
Provide Analytical Support: Utilize tools like Wireshark and tcpdump to analyze and characterize network traffic, identifying potential security threats and vulnerabilities.
Collaborate with Teams: Work closely with other security professionals to correlate threat data, validate alerts, and contribute to the overall improvement of incident response and security practices.
Create and Improve Documentation and mentor others: Document incident details, lessons learned, and opportunities for process improvement to ensure continuous enhancement of our security posture.

What You Bring

Education & Experience: Bachelor’s degree or 3-5 years of experience in a SOC or similar IT security role, with a strong understanding of network protocols and security concepts.
Technical Skills: Experience with SIEM tools, firewalls, IDS/IPS systems, anti-virus software, and security management tools. Hands-on knowledge of network traffic analysis tools such as Wireshark and tcpdump is a plus.
Certifications: CompTIA Security+, Network+, Linux+, or SANS GIAC GSEC, GCIH, or equivalent certifications are preferred.
Hands-On Experience: Familiarity with various operating systems (UNIX, Linux, Windows) and the ability to interpret security logs and system data from different platforms.
Security Knowledge: Solid understanding of incident response procedures, security tools, and common vulnerabilities, as well as industry standards and best practices.

If you're ready to join a dynamic team and play a crucial role in the fight against cyber threats, we want to hear from you! Help shape the future of cybersecurity at Digital Hands.

Digital Hands is dedicated to a diverse and inclusive workplace and culture, and proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Digital Hands is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at talentmanagement@digitalhands.com.

Digital Hands participates in the U.S. Government’s E-Verify program to determine employment eligibility. In compliance with the federal government, all hired applicants will be required to verify identity and employment eligibility upon hire. To learn more about E-Verify, please visit dhs.gov/e-verify.

By submitting your application, you agree that Digital Hands may collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Digital Hands’ recruitment activities. You may delete your application and/or unsubscribe from receiving notifications of career opportunities at Digital Hands at any time. For additional details on how Digital Hands uses and protects your personal information in the application process, including your rights under the California Privacy Rights Act (“CPRA”), click here to view our Privacy Notice.

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IT Security Associate Analyst