Essential Duties & Responsibilities:
- Validates, authorizes, and processes security issues from various sources.
- Works with internal customers to identify and resolve special requests for nonstandard or urgent issues.
- Works with internal customers to identify requirements and set remediation targets.
- Works with internal application teams and other customers in developing remediation actions impacting security, where necessary coordinates with other teams to build remediation plans to mitigate security risks.
- Documents information security remediation team processes.
- Maintains remediation management communications and training platfoms in Sharepoint with for internal customers.
- Works on special projects such as new designs, third party integrations and system rollouts of the remediation management platform with third party development teams.
- Stays up to date on trends and developments within functional area of expertise and in the industry.
Skills:
1. knowledge of tools used for supporting of documentation utilized by the remediation team such as Confluence and Jira. Working knowledge of IT security, IT infrastructure.
2.Strong knowledge of application development process and procedure. Strong interpersonal, communication and consultative skills to work effectively with internal business partners and IT staff.
3. Strong analytical and problem-solving skills, with the ability to manage and prioritize multiple projects.
4. Ability to make independent judgements and make sound business decisions.
5. Advanced computer skills including Microsoft Office Suite and other business-related software systems.
6. Ability to lead train users in new procedures and processes being utilized for managing of security issues.
Technical Skills Desired:
Service Now, Confluence, Jira, SQL,Application Development Practices, JavaScript
Education:
Education and Experience1. Degree in Computer Science or equivalent.2. Typically a minimum of 2 years experience in security or other aspects of IT to include multiple platforms, operating systems, software communications and network protocols.3. Previous help desk experience desirable.4. Applicable certifications preferred
